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Customer Service


Shipping Update:

Most in-stock orders leave our warehouse within 1-2 business days (after paid and finalized by our staff).

If you require your order by a specific date, please advise us prior to ordering or at time of order.

If you require assistance before or after placing your order, please do not hesitate to contact us.

If you experience any difficulty navigating or problems with the site, please contact us
1-888-291-9905 to Order. For info, please e-mail info@paddleboarddirect.com.

Phone lines are staffed 10;00am to 5:00pm (Eastern) Monday - Friday.
Please e-mail on weekends, holidays and evenings.
We reply to weekend, holiday and evening e-mail inquiries asap.

We also welcome constructive criticism and suggestions how to improve our site or customer service.

Ask Our Pros which board is best for your needs and budget.
We Use Them. We Know Them.
We're Here to Help. Before and After Your Purchase!

Paddleboard Direct
7640 Edgecomb Dr.
Liverpool, NY 13088

Paddleboard Direct Canada
598 Norris Court
Kingston, Ontario K7P 2R9

Not Certain Which Board Package is Best for Your Needs or Budget?
Save Time & Make The Best Selection
Call 888-291-9905 or E-Mail Today for Our Expert Staff Advice!

Glenn Morton Sales and Customer Service Manager Mike McGinnis President and Founder

"Hey Glen,
Picked up the Cruiser SUP Classic board this weekend. Thank you so much for the excellent advice on choosing a board to suit my paddling and for a smooth transaction. Many kudos to your packing team...had I known I would have added a dozen eggs with the order.

As for the Cruiser Kona Classic board itself (and board bag & paddle),it is a giant step up from what I expected as far as workmanship, quality,and looks. For the time being it stands in our living room as a proud work of art.

I definitely recommend Paddleboard Direct for a truly professional service.
Thanks again." Guy