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Return to Cruiser V-Max 12'6" Platinum Edition Bamboo Touring SUP w/Carbon Paddle, Fin, Deck Bungee, Premium Deck Pad & 1 Yr. Warranty
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  0 of 0 people found the following review helpful:
Buying Experience July 13, 2014
Reviewer: Mike from Westchester, NY  
Although it's an Internet purchase, it's quite clear that somebody is monitoring the other end of the "line" at Paddle Board Direct. My board was backordered, but rather than just charge my credit card in caveat emptor fashion and make me chase delivery dates, the Paddle Board Direct staff stayed in touch as to delivery ETA and did not charge me until they had a firm window and my approval to process.

The box came off the truck looking like it had been through a war. Thankfully, I had been provided very specific acceptance instructions - twice.

The triple packaging protected it from major damage but it did get dinged. Paddle Board Direct offered to replace or offer repair instructions and compensation. I accepted the latter and the process thus far has been quick and painless.

Kudos to PBD for not letting the Internet automation element get in the way of top notch customer service; BEST buying experience in years.!

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  0 of 0 people found the following review helpful:
Great/Stable Board July 29, 2013
Reviewer: Matt Hauler from Washington, DC  
Purchased the 12'6" board and extremely happy with the board and overall purchase process.  The board is great for stable water and recently used in the ocean during a recent vacation.  Very stable and the finish is extremely nice.  Ordered two of the boards and one was delivered with some damage due to the shipping company.  Glenn and his team immediately worked to send another board and it arrived in an extremely timely manner.  Very happy with the purchase and would definitely purchase another board from PBD.

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  0 of 0 people found the following review helpful:
Awesome boards and customer service May 24, 2013
Reviewer: Brady from Middlebury Vermont  
I pre-ordered two of these boards this past spring and these folks did a great job letting us know when they were going to come and had simple and easy delivery.  The boards came perfectly with accessories, and I have to say I love the boards.

Took them out the first day I got them and then cruised the whole of my local lake (4miles). First paddle of the season. I was super stoked. I was unsure about the finish at first. I expected glossy, but it came matte which I prefer now because it doesn't show any scratches. Also the boards are super stable, I have 100lb golden who sits on the board with me as we cruise the lake.  The bamboo is awesome touch and am really glad I went for this board because of it.  I would suggest Paddleboard Direct in a heart beat.  They do a great job and for a great price.

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