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Customer Reviews & Product Testimonials

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Buying Experience - 5 out of 5 stars!
"Thank You...Thank You Glenn! Your service and support where Fantastic! !!! We will be recommending you to everybody and anybody who asks us about our BEAUTIFUL Cruiser SUP Yoga Mat Paddleboards...& I'm sure that will be a lot of people!!!!

Just to let you know, we chose Paddleboard Direct because of Patti Lizotte's Rave reviews of you...She got the same Cruiser SUP Yoga Mat board! We will be sending you pictures ..."


Buying Experience - 5 out of 5 stars!
Hi Glenn and Mike: The Cruiser SUP Classic Bamboo board is a real peach! It was packed extremely well. The YRC/Yellow Freight delivery guy said it was probably the best-packed item he's ever seen--and he's been delivering truck freight for more than 12 years.

The leash and paddle are extremely good quality. I expected the paddle to be low quality since it's a throw-in, but I was pleasantly surprised. The materials, stitching, and stainless steel hardware on the Cruiser SUP leash were surprising. *Good* stuff! The Cruiser SUP wall bag arrived too, and the quality is better than any of the padded bags I've inspected at several surf shops. Some of those bags were more expensive than yours and weren't even padded. Whoever you have making these Cruiser SUP bags for you does a fantastic job. I'm quite picky about details and these are fine products and worth what you charge for them. The bag fits the board like a glove too.

The Cruiser Classic Bamboo board is really beautiful and very well made; I'm a satisfied customer. My girlfriend will be ordering two for herself ( for herself and one for herself with her dog). I hope the Surf Expo went well for you and helped you to improve/expand your company.

From my perspective, you have a great business model and are *super* responsive. Rare these days--when profit margins are sometimes pennies on the dollar. You prove real customer service is not quite dead yet.. Cheers and thank you,

Gene, Crofton, MD

Buying Experience - 5 out of 5 stars!
"I have to say it again. AMAZING. Its what I think of the quality of your service.

I am so pleased that we took time to compare the two boards. I didn't feel rushed and you clearly explained the specs of both board. Now, thats what I call top costumer service."

Jacques L, Plattsburgh, NY

Buying Experience - 5 out of 5 stars! "Here is my unsolicited testimonial:
Working with Paddle Board Direct was one of the most satisfying experiences I've had buying a product in a long time. Glenn is extremely knowledgeable and helpful. He answered my numerous questions patiently and thoughtfully. I was on the verge of making a poor decision about products. He even offered marriage-helping advice, based on the information I shared about who in our family would be using the boards and how.

Everything was shipped and received right away. I thank Glenn and Paddle Board Direct and my family does, too! Thanks, Glenn"

Cedric, Ann Arbor, MI

Buying Experience - 5 out of 5 stars!
"Although it's an Internet purchase, it's quite clear that somebody is monitoring the other end of the "line" at Paddle Board Direct. My board was backordered, but rather than just charge my credit card in caveat emptor fashion (and make me chase delivery dates), the Paddleboard Direct staff stayed in touch as to delivery ETA. They did not charge me until they had a firm window and my approval to process. The triple packaging protected it from major damage but it did get a small ding.Thankfully, I had been provided very specific acceptance instructions - twice. Paddle Board Direct offered to replace or offer repair instructions and compensation. I accepted the latter and the process thus far has been quick and painless.

Kudos to PBD for not letting the Internet automation element get in the way of top notch customer service; BEST buying experience in years!"

Mike, Westchester, NY

Great Purchase.... 5 out of 5 stars!
"I looked at other companies and kept coming back to Paddleboard Direct. I got the personalized service that I have never received elsewhere (for anything) before! The questions I asked got me the correct board for my family. At first I thought it would be too expensive, but I have rethought that now, since I know I won't have to replace it later due to a board that wouldn't work for us. Couldn't be happier"

Ann Kropp, Martin GA

Better then expected!!!! - 5 out of 5 stars!
I cannot begin to tell you just how pleased we are with your company, your service ....and our two new boards (Cruiser SUP Nalu and Wahine UltraLite Bamboo!! I was so skeptical about ordering boards online but the local shops just couldn't meet our specific needs. After searching for weeks in all of our local surf shops, we started searching online and found Paddleboarddirect!

Even though you had a great feedback and positive reviews, we were still skeptical!! But, I have to say that you more then exceeded our expectations!!!! The small glitch we had in our order (through NO fault of your own!!) was quickly overcome and our boards arrived in PERFECT shape and in record fast shipping time!! WOW!! My skepticism has been turned into a "fan for life"!!! I will be telling everyone that I know...." You can't go wrong with Paddleboarddirect!!!" Your prices are fantastic, your service is "off the hook" and your boards are exactly as advertised....and then some!!! Gotta go board is drying out!

Terri R. - Virginia Beach, VA

Old-School Customer Service - 5 out of 5 stars!
"The customer service is outstanding. Glenn and the PBD Team is AWESOME! I had a small issue with one of my boards and PBD made it right immediately and placed no burden of the issue upon me. I was very satisfied! The team does a great job!"

Danny - Penguin Paddling LLC

Cruiser Koa Soft Top - 5 out of 5 stars!
"The Best!! These people were so wonderful to work with from the very beginning. They cared about what type of paddling I would be doing and got me on the right board. They communicated very well regarding the ordering and shipping processes. The board is beautiful, better than I expected and it works and tracks great in the water. I upgraded the paddles and very happy with the lighter paddles, well worth the money. I am looking forward to more time on the lake with the boards. Thank you PaddleBoard Direct for a great experience and two GREAT Boards! "

-One Happy Paddler in Riverton, Utah

Cruiser Wahine UltraLite Bamboo - 5 out of 5 stars!
"Perfect in every way. This company by far exceeded my expectations from the personal emails to the time and effort they put into packaging and making sure these boards arrive undamaged. This board in person is just unbelievable and my wife loves it. Thanks PBD "

-Adrian New Mexico

"1st time SUP owner... The customer service and product knowledge from Glen was very helpful in choosing the right board. I ordered my board on a Monday and it was carefully delivered to my door Thursday afternoon. I've only had it for about 2 weeks, but I take it out every chance I get. I'm 6'4, 225 lbs so it took bit to get used to riding but the workout and enjoyment of paddling up and down the Fox River is phenomenal! I would highly recommend this 'sport' to anyone and PBD is a great company to buy from."

-Steve H - Mchenry, IL (Chicago Area)

"The package I got is awesome! And the communication and customer service is second to none! Very pleased overall, and have been recomending these guys to anyone who is interested in SUP boards."

-Connor - Virginia

"The guys at PBD were very helpful in helping me select the right paddleboard for my wife. We must have emailed back and forth for about a week. Shipping didn't take long at all and the packaging was robust so the board arrived in great condition. I will definitely buy my next paddleboard from PBD!"

-John - South Flordia

"Hey Glenn, I just wanted to let you know that I absolutely love my new boards! They are beautiful! I cant wait to get them in the water and try them out. My cousin helped me pick them up on Friday and he was super impressed as well. He said they were the nicest ones hes seen, and as soon as he is ready for new boards he will be calling you. Just wanted to let you know how psyched we are and Thank you so much for all your help. P.S. the guys at the warehouse rock too! They were super helpful. You guys have great customer service all the way around! "

-Kelly - NY

"Their customer service rocks! I received numerous emails updating me about the status of my order and I have yet to find any other company that compares. Without hesitation, I will direct all my future purchases to this company. Thanks for providing such outstanding service!"

-Jenny from California

"I did a lot of research prior to our purchase and Paddle Direct came out on top. Thanks again for your superior service. All referrals will be led in your direction."

-Jeff and Lisa, Folsom, Ca.

"It is much more maneuverable than the other boards that I demoed and I like the ride better than one of the $1,300 boards I tried....that board seemed to flex or bounce a lot..I have not felt that at all paddling into chop with the Cruiser ECO Dura-Max 11'4. I did demo some $1,500 epoxy boards. I liked those fine, but can honestly say, not any better than my $799 Cruiser ECO Dura-Max board! But I love this board and would recommend it to anyone. Thank you very much for your great service!"

-Sue - Milton, De. snowbird vacationing in Sarasota, Fl

"One a separate note, I retired as the Chief Services Officer for a large software company, so I think I know a little about service.
I have to tell you that the service I have received from your company has been awesome. I'll definitely recommend you to anyone that asks!

Thanks for making this a great experience!" - Jon, Kennesaw, GA
Product Reviews By Model
Click on the model below to view reviews.
Cruiser V-Max Air Inflatable
V-Max AIR Reviews
5 Star Paddleboard Review Rating(3)
Awesome inflatable board!  
Reviewer: Jason from Miami, Florida

Just received my Cruiser SUP AIR V-Max and Koa inflatable boards. The difference between the Cruiser V-Max 12'6" AIR and my Uli inflatable board is huge. My new Cruiser SUP inflatable boards are very fast, excellent tracking and much more stable. Can't believe how light and well built they are!

I used to have a bad impression of inflatable boards based on my Uli. You can't even compare the stiffness of the two brands - the Cruiser inflatable is much closer to the stiffness of an epoxy board.

I'm very happy with my new V-Max AIR. I hope to have great fun using it in different places and conditions with all my family!

Read More Reviews

Cruiser Koa Air Inflatable
KOA AIR Reviews
5 Star Paddleboard Review Rating(18)
Reviewer: Sarah from Bend, OR

I have been using my 10'2 for the last 6 weeks and love it - at first I wasn't sure about inflatables, but after reading about this board, and renting an 11ft board for a weekend and having to get it on my SUV, I decided an inflatable was the way for me. I love how light it is - and the black is a real attention getter -thanks again!

Read More Reviews on 10'2" Model

Read More Reviews on 10'8" Model

Cruiser Koa Comfort Top
Cruiser KOA
Comfort Top Reviews
5 Star Paddleboard Review Rating(7)
Reviewer: Michele Zadok from Florida

Absolutely the best company for service. From the time I placed my order until I received it there was constant communication. Best part I love my boards! Took them out the first day on the Indian river! Awesome.

Read More Reviews

Cruiser ECO Dura-Max SUP
Cruiser ECO
Dura-Max SUP Reviews
5 Star Paddleboard Review Rating(66)
Fun workout  
Reviewer: Peter Yvanovich from Wolfeboro, NH

I bought our first Cruiser 2 years ago for my wife. She loved it. My daughter (12 yrs old) also tried it and liked it. This year, we bought a board for my daughter. Now, both of them paddle on the lake frequently, and are now venturing further as their confidence grows. They also have seen muscle tone and better balance. One of the best purchases we made.

Cruiser boards  
Reviewer: Linda Cramer from Chelsea, michigan

Love my boards. they have been the hit of the season. dogs like them, kids like them and adults like them. The paddle board team sold me the correct models for our needs. My neighbors have asked me where I purchased and I have recommended this website to them. Thank you.

Read More Reviews

Cruiser Betty Feather-Lite Soft Top SUP
Cruiser Betty
Feather-Lite Soft Top SUP
5 Star Paddleboard Review Rating(24)
Betty Cruiser SUP - Love it!  
Reviewer: Jamie from Louisville KY

So excited to get my new SUP! Have already used it! Perfect! Love it!

The Cruiser SUP Betty is a great board and comfortable for my feet. Paddle Board direct was AWESOME...the founder of the company even emailed on a weekend (while traveling in Asia) when I made the wrong order online...They made sure they didn't bill my credit card for the wrong order and helped me through ordering the right board for me (I live in a high rise and have a small car) Thanks, Paddleboard Direct!!

Great Board  
Reviewer: Anonymous Person from Safety Harbor, FL

Board looks great, easy to carry and has been a lot of fun to use. Go with the upgraded paddles though, they are worth the extra money when you're out there for a few hours.

Read More Reviews

Cruiser KOA Feather-Lite Soft Top SUP
Cruiser Koa
Feather-Lite Soft Top SUP
5 Star Paddleboard Review Rating(57)
Cruiser KOA 10'8" Very light looks great January 10, 2014
Reviewer: Chuck Spotts from Finger Lake Region of New York State

The SUP was a Christmas gift to my daughter and her husband for spring and summer use on one of the Finger lakes. Needless to say the lakes are presently frozen, but as soon as the SUP weather opens, they will be on that board and testing it to the max.
The SUP arrived by freight in great shape, well packaged and protected.
It was a great hit under the Christmas Tree.

Awesome Board  
Reviewer: Anonymous Person from Safety Harbor, FL

Board is light weight and easy to carry. If I had to do it again I would have updated the paddles to the lighter weight version, but the board is a pleasure to use and easy to transport.

Read More Reviews

Cruiser Yoga Mat Comfort-Lite SUP
Cruiser Yoga Mat
Comfort-Lite SUP Reviews
5Star Paddleboard Review Rating(26)
Love my Comfort Lite SUP!  
Reviewer: Kim K from Grafton, ON

First time buyer and user ! So easy!
customer service was excellent, any questions I had quickly and efficiently answered!
LOVE love my board! I am short,in my 50's and can handle it with ease! Board is awsome, durable! I did buy Rail Tape and it is worth the investment! The package deal is definitely the way to go!
Love going on the lake with it!!
This board is the best! and yes I would buy it again!!!

New board for 1st time paddler  
Reviewer: Ann Cutillo from Seaside Park, NJ

I love my new board...the weight, the feel of it in the water as I go over waves....and I don't surf but I can see that I will be trying to ride some very small waves in soon because the board is just weighted so beautifully. It just glides over the waves. My family has also enjoyed it and it has certainly provided us with lots of laughs as we beginners fall off often!!
It's also light enough for me to carry and I'm 64 yrs old, 5'3 and 125 lbs. and it's very easy to carry for quite some distance.
And the yoga mat is soooo comfortable as well as a really cool hot pink color. Thanks for a great product!!

Read More Reviews

Cruiser Wahine Ultra-Lite Bamboo
Cruiser WAHINE
Ultra-Lite Bamboo
5 Star Paddleboard Review Rating(46)
Awesome boards !! Awesome customer service.  
Reviewer: TS from Huntington Beach, CA

You guys rock !!!! Bought the Cruiser Bamboo SUP for me and my girl - we love it. They're super light, very pimp looking and works great on flat water and ocean, and it was waaaay easy catching a wave on it. And the customer service is superb. Glenn, u rock dude!!!

I love my board!  
Reviewer: Lisa from San Clemente, CA

Great experience all the way around from ordering to riding!! Beautiful lines and performance!!
If you are into walking on and yoga THIS is a great board 4 U too!
Think Good Thoughts

Read More Reviews

Cruiser Nalu Classic Ultra-Lite Bamboo SUP
Cruiser Nalu Classic
Ultra-Lite Bamboo SUP
5 Star Paddleboard Review Rating(25)
Excellent customer service  
Reviewer: mjp from Grosse Pointe, MI

As a first-time SUP customer, I was directed to for great deals, and their reputation held true. The customer service reps were very helpful in recommending the best boards to accommodate a variety of family members. We bought two boards in May and the entire family has already repeatedly used them on a variety of small lakes and the Great Lakes. Highly recommended to any SUP customers (new or experienced).

Love my Cruiser Bamboo board!  
Reviewer: Sandy from Miami, Florida

The Cruiser Bamboo 10'8" board is better than expected.

So light and beautiful. My friends comment that the look of the board is much better than appears on your web site.

The board is very stable and easy to use, yet performance in flat water is great. Thanks for recommending this board to me!

Read More Reviews

Cruiser Kona Classic Ultra-Lite Bamboo SUP
Cruiser Kona Classic
Ultra-Lite Bamboo SUP
5 Star Paddleboard Review Rating(41)
Great workout and great board.  
Reviewer: Colleen from Toronto

I have the cruiser classic. My partner liked it so much we now have two! Great workout and great board. Thanks!

Extremely Stable SUP  
Reviewer: Bryan from Chesapeake Bay  

An absolutely beautiful SUP and extremely stable for big paddlers. I am 260 lbs and the board (11'6") sits me completely out of the water, plus the extra load of either one of my sons (9 ears and 11 years old). We enjoy the board on the flat water of the creeks most of the time, but I have also tandem surfed knee to waist high beach break with my youngest son. We can't be more pleased. The board is less durable than other SUPs we looked at (ie Cruiser DuraMax), but the weight savings makes it worth it. You definitely have to treat these boards as you would a traditional fiber glass surfboard.

Read More Reviews


Cruiser ECO Dura-Lite 10 6 SUP
Cruiser ECO Dura-Lite 10'6"
Stand Up Paddle Board
5 Star Paddleboard Review Rating(41)

First time SUP  
Reviewer: Anonymous Person from Cary, NC

My wife got on the paddleboard for the first time at the lake and quickly took off without any problem. Our two dogs very soon darted out in the water and swam out two her. Five minutes into her first paddleboard experience my wife and our two dogs were loving the SUP life!

Cruiser ECO Dura-Lite is Great!  
Reviewer: Brandon from Chicago,il

This is a great board, not only does it look great it is awesome on the water. I love taking this board out. The customer service I received was first class! The sales Manger made sure I bought the best board for my current and future needs. Thanks guys!

Read More Reviews



Cruiser ECO Dura-Lite 11 6 SUP
Cruiser ECO Dura-Lite 11'6"
Stand Up Paddle Board
5 Star Paddleboard Review Rating(41)
Cruiser Stand-Up  
Reviewer: Devin Brow from Nova Scotia

Very fun board. I have got lots of use out of it so far and it seems very durable. Had it at a busy beach for a couple days and it was a hit. People of all ages were using it and could not believe how much fun it was!

Awesome SUP experience  
Reviewer: Shane Dawson from Ohio

My wife and I had paddleboarded several times on vacations and decided it was time to make a purchase. The ECO Dura-Lite is very stable, tracks great and is incredibly light. The pad seems to reduce foot fatigue more than we've noticed with other models. The purchase and shipping experience were great, too. We've already recommended Paddle Board Direct to friends for their first purchases. Thanks.

Read More Reviews


Cruiser Nalu ALL-Wave Bamboo SUP
Cruiser Nalu ALL-WAVE
Bamboo SUP
5 Star Paddleboard Review Rating(9)
SUP Surf  
Reviewer: Kathleen Peck from Florida

I am really enjoying the Nalu All-Wave 8'10" in waist to chest high surf. It is very maneuverable, easy to turn and cut back.

Read More Reviews

Cruiser V-Max Platinum Edition Bamboo Touring SUP
Cruiser V-Max 12'6" Platinum Edition
Bamboo Touring SUP
5 Star Paddleboard Review Rating(4)
Awesome boards and customer service  
Reviewer: Brady from Middlebury Vermont

I pre-ordered two of these boards this past spring and these folks did a great job letting us know when they were going to come and had simple and easy delivery. The boards came perfectly with accessories, and I have to say I love the boards.

Took them out the first day I got them and then cruised the whole of my local lake (4miles). First paddle of the season. I was super stoked. I was unsure about the finish at first. I expected glossy, but it came matte which I prefer now because it doesn't show any scratches. Also the boards are super stable, I have 100lb golden who sits on the board with me as we cruise the lake. The bamboo is awesome touch and am really glad I went for this board because of it. I would suggest Paddleboard Direct in a heart beat. They do a great job and for a great price.

Beautiful board / Professional Customer Service  
Reviewer: blair sivertson from saskatoon

If you are looking for an exceptional (and economically priced) touring board to use on rivers or lakes, look no further!

...the Cruiser V-Max 12'6" and 11'6" are a beautifully designed, impeccably constructed, well balanced board, with amazing tracking, suitable for all levels of SUPer's!

the personalized and professional service provided by Glenn, Mike and the rest of the PBD team made the sometimes questionable task of on-line ordering absolutely seamless

...absolutely no hesitation in recommending this board or company to my closest buds

Read More Reviews


Cruiser V-Max Wahine Bamboo SUP
Cruiser V-Max 11'6" Wahine Bamboo Reviews
5 Star Paddleboard Review Rating(4)
Love this board!  
Reviewer: Sally from Maine

I had tried several boards prior to buying, so I had a good idea of what I was looking for. Glenn was very helpful in answering all of my questions.

The board is very lightweight, stable, and easy to paddle. Tracks straight even when I'm in choppy water. Would gladly recommend this board to anyone!

Read More Reviews