Buying Experience - 5 out of 5 stars!
It's still a white frozen world here in Montana, but I ordered my paddle boards in anticipation of this next summer. They arrived very well packaged (a ton of cardboard that my kids loved playing in). I left both boards in my living room for a couple of days. The whole family played on them. I did yoga a few times on them. The cat slept on them. We already love them and they haven't even been on the water yet.
Thank you for an amazing shopping experience and great deal. I'm sure they will be used repeatedly this summer season!
Rhoda, Small Town, Montana
Super SUP service! - 5 out of 5 stars!
Being from Missouri, we have no knowledge or experience with paddleboards, but our son wanted one for Christmas. An internet search led us to Paddleboard Direct. We are very happy with the SUP we bought - happy with the product, the delivery (a Yellow Freight truck stopped right in front of our house, to the delight of our neighbor's kids!), the way it was packed (yards and yards of bubble wrap I was able to re-use), and the questions we had that were promptly answered by the experts from Paddleboard Direct by e-mail.
We were nervous about making this large purchase, buying it sight unseen, and our own ignorance of what we were buying. We could not be happier, and recommend this company with the highest enthusiasm! They were superb. I wish there were more customer service experiences like this.
Gary and Diane Hargrave, St. Joseph, MO
Buying Experience - 5 out of 5 stars!
Loved everything about this transaction, ordering was easy, had a few questions about boards for my daughters and Success on Christmas morning when they received them, will order from them again
Buying Experience - 5 out of 5 stars! "
We went out for a paddle on our new board December 27 in cold New England. Felt very stable that we weren't going to go into the frigid water. The board was light enough to carry an 1/8th of a mile down to the water. Great all around board for all ages and experience.
Matt Holland, Bristol, RI
Buying Experience - 5 out of 5 stars!
"Although it's an Internet purchase, it's quite clear that somebody is monitoring the other end of the "line" at Paddle Board Direct. My board was backordered, but rather than just charge my credit card in caveat emptor fashion (and make me chase delivery dates), the Paddleboard Direct staff stayed in touch as to delivery ETA. They did not charge me until they had a firm window and my approval to process. The triple packaging protected it from major damage but it did get a small ding.Thankfully, I had been provided very specific acceptance instructions - twice. Paddle Board Direct offered to replace or offer repair instructions and compensation. I accepted the latter and the process thus far has been quick and painless.
Kudos to PBD for not letting the Internet automation element get in the way of top notch customer service; BEST buying experience in years!"
Mike, Westchester, NY
Great Purchase.... 5 out of 5 stars!
"I looked at other companies and kept coming back to Paddleboard Direct. I got the personalized service that I have never received elsewhere (for anything) before! The questions I asked got me the correct board for my family. At first I thought it would be too expensive, but I have rethought that now, since I know I won't have to replace it later due to a board that wouldn't work for us. Couldn't be happier"
Ann Kropp, Martin GA
Better then expected!!!! - 5 out of 5 stars!
I cannot begin to tell you just how pleased we are with your company, your service ....and our two new boards (Cruiser SUP Nalu and Wahine UltraLite Bamboo!! I was so skeptical about ordering boards online but the local shops just couldn't meet our specific needs. After searching for weeks in all of our local surf shops, we started searching online and found Paddleboarddirect!
Even though you had a great feedback and positive reviews, we were still skeptical!! But, I have to say that you more then exceeded our expectations!!!! The small glitch we had in our order (through NO fault of your own!!) was quickly overcome and our boards arrived in PERFECT shape and in record fast shipping time!! WOW!! My skepticism has been turned into a "fan for life"!!! I will be telling everyone that I know...." You can't go wrong with Paddleboarddirect!!!" Your prices are fantastic, your service is "off the hook" and your boards are exactly as advertised....and then some!!! Gotta go paddle......my board is drying out!
Terri R. - Virginia Beach, VA
10 minutes and you're on the water - 5 out of 5 stars!
"Excellent service from Paddle Board Direct with order to use in 4 days. These are the first iSUPs we've used and we are impressed with the firmness and tracking. Very easy to inflate with the provided pump. We look forward to many hours of fun. I imagine that we'll upgrade the paddles at some point but the included paddles do the trick to start with."
Buying Experience- 5 out of 5 stars!
"We received our Koa and Betty boards about 3 weeks ago. We have used them every weekend since and a few afternoons after work. They are really nice boards. My niece and I are able to carry them fairly easy and they were super easy to learn to stand up on. Thanks for the great customer service and helpful videos you sent. i would recommend these boards to anyone who wants a nice board at a good price."
-One Happy Paddler in Riverton, Utah
Great Package Deal and Products - 5 out of 5 stars!
"This was a great experience all the way around. I called to find out what was the best fit for my wife's and I boards. They were very helpful and I am pleased with the recommendation and boards we received. The boards arrived in excellent condition and came very quickly. They are extremely well packed. We have used them several times and they work great. The adjustable paddles and bungee attachments all work perfectly and these boards are fun to ride. We use them on a lake in NC. I would recommend purchasing your boards here. They are very customer oriented."
-Mike Elles, NC
"Glenn totally helped me get these awesome boards. He helped lock in the deal that I saw and went out of his way to insure we got just what we wanted. Most likey buy more boards from them. Thanks so much."
"We were new to paddleboarding. With SO many products out there I had no idea what to order. After three weeks of research I contacted Glenn after reading paddleboarddirect.com reviews. His advice was right as was Mike's. We ordered the Cruiser SUP Comfort Top 11'6" for my husband and Cruiser Yoga Mat 10'8" Ultralite Bamboo for me. We are most impressed with the boards, quality of product and service. We discovered a perfect lake/sanctuary to enjoy the boards!! Thank you Glenn & Mike!!!"
-Maria Wren, Springfield, Oregon
"My husband and I recently purchased a pair of paddleboards. We called and spoke with Glenn prior to placing our order. He was knowledgeable and very helpful. Would recommend Paddleboard Direct to others in the market."
-Jodi Esteban, Bradenton, FL
"This inflatable board is perfect for a big guy like me. I am 6'4" and 240 lbs. I had tried other inflatable boards before this and had all but given up on an inflatible board for me. I got the Koa cruiser 10'8" board and I love it. I can just load it in the trunk of my car when I have work by the beach and I am out on the water in minutes. First time out on it I ended up paddling in a pod of dolphins. When I was done I rolled it up, changed and got back to work. Try that with a hard board and company car.
-Anonymous Person, Riverside, CA
"I own a bamboo/EPS board, but needed an inflatable for the rivers in my area, which get a bit bony in late summer. I also needed one my dog could ride, and the Koa Air 10'8" made good sense due to it's length, width (wanted stable but not a tug boat!), 6" height, and high pressure capability. Love this board and I probably use and abuse it as much as anyone ever would. I shopped around a bit, tried several inflatables, and am very happy with my choice. It's been on rivers, creeks, lakes and the it's plenty stable for my rather large (120 lb,) pup. Combined weight for both of us, plus all my gear is around 260 lbs, and the Koa floats us extremely well. Love the built-in bungees, handles, grippy surface, and the skeg is easy to change out depending on my needs. Two thumbs up!"
-Carmen, Whitefish, MT
"I initially called the staff to help me choose a board that best meets the needs of my family. They quickly guided me to the most appropriate board. It was delivered right up to my lake house in Canada (at extra cost), in no time at all.....I haven't stopped paddling since...the product itself is amazing...sturdy and durable. It's awkward to carry more than 5 minutes, but light. I'm only sorry that my paddle board has to be put to rest for the season."
-Yogimama, Toronto, Canada
"We have had many fun hours on our paddle boards. love the way they fold up and travel. we have taken them down rapids and out on lakes. Fall off a lot and get great excersize. we are all over 65 so its a wonder we can do it at all. we are getting better each time. thank you for your help."
-Terry, Clarkston Wash
"The board is beautiful! The board arrived in great shape and the packing was awesome. I was a little concerned about receiving it with dings but it was pristine. Great job by the shipping department. I have owned over 20 surfboards in my life and this is one of the best as far as workmanship goes. I have thoroughly enjoyed learning how to paddle and took it to the Texas coast and caught a few small waves with it last weekend. Glad to be entering a new phase in my surfing history(46 years!)"
Gary, Dallas, TX