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Customer Reviews & Product Testimonials

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Testimonials

Buying Experience - 5 out of 5 stars!
It's still a white frozen world here in Montana, but I ordered my paddle boards in anticipation of this next summer. They arrived very well packaged (a ton of cardboard that my kids loved playing in). I left both boards in my living room for a couple of days. The whole family played on them. I did yoga a few times on them. The cat slept on them. We already love them and they haven't even been on the water yet.

Thank you for an amazing shopping experience and great deal. I'm sure they will be used repeatedly this summer season!


Rhoda, Small Town, Montana

Super SUP service! - 5 out of 5 stars!
Being from Missouri, we have no knowledge or experience with paddleboards, but our son wanted one for Christmas. An internet search led us to Paddleboard Direct. We are very happy with the SUP we bought - happy with the product, the delivery (a Yellow Freight truck stopped right in front of our house, to the delight of our neighbor's kids!), the way it was packed (yards and yards of bubble wrap I was able to re-use), and the questions we had that were promptly answered by the experts from Paddleboard Direct by e-mail.

We were nervous about making this large purchase, buying it sight unseen, and our own ignorance of what we were buying. We could not be happier, and recommend this company with the highest enthusiasm! They were superb. I wish there were more customer service experiences like this.


Gary and Diane Hargrave, St. Joseph, MO

Buying Experience - 5 out of 5 stars!
Loved everything about this transaction, ordering was easy, had a few questions about boards for my daughters and Success on Christmas morning when they received them, will order from them again


Cheri, Wisconsin

Buying Experience - 5 out of 5 stars! "
We went out for a paddle on our new board December 27 in cold New England. Felt very stable that we weren't going to go into the frigid water. The board was light enough to carry an 1/8th of a mile down to the water. Great all around board for all ages and experience.


Matt Holland, Bristol, RI

Buying Experience - 5 out of 5 stars!
"Although it's an Internet purchase, it's quite clear that somebody is monitoring the other end of the "line" at Paddle Board Direct. My board was backordered, but rather than just charge my credit card in caveat emptor fashion (and make me chase delivery dates), the Paddleboard Direct staff stayed in touch as to delivery ETA. They did not charge me until they had a firm window and my approval to process. The triple packaging protected it from major damage but it did get a small ding.Thankfully, I had been provided very specific acceptance instructions - twice. Paddle Board Direct offered to replace or offer repair instructions and compensation. I accepted the latter and the process thus far has been quick and painless.

Kudos to PBD for not letting the Internet automation element get in the way of top notch customer service; BEST buying experience in years!"


Mike, Westchester, NY

Great Purchase.... 5 out of 5 stars!
"I looked at other companies and kept coming back to Paddleboard Direct. I got the personalized service that I have never received elsewhere (for anything) before! The questions I asked got me the correct board for my family. At first I thought it would be too expensive, but I have rethought that now, since I know I won't have to replace it later due to a board that wouldn't work for us. Couldn't be happier"


Ann Kropp, Martin GA

Better then expected!!!! - 5 out of 5 stars!
I cannot begin to tell you just how pleased we are with your company, your service ....and our two new boards (Cruiser SUP Nalu and Wahine UltraLite Bamboo!! I was so skeptical about ordering boards online but the local shops just couldn't meet our specific needs. After searching for weeks in all of our local surf shops, we started searching online and found Paddleboarddirect!

Even though you had a great feedback and positive reviews, we were still skeptical!! But, I have to say that you more then exceeded our expectations!!!! The small glitch we had in our order (through NO fault of your own!!) was quickly overcome and our boards arrived in PERFECT shape and in record fast shipping time!! WOW!! My skepticism has been turned into a "fan for life"!!! I will be telling everyone that I know...." You can't go wrong with Paddleboarddirect!!!" Your prices are fantastic, your service is "off the hook" and your boards are exactly as advertised....and then some!!! Gotta go paddle......my board is drying out!


Terri R. - Virginia Beach, VA

10 minutes and you're on the water - 5 out of 5 stars!
"Excellent service from Paddle Board Direct with order to use in 4 days. These are the first iSUPs we've used and we are impressed with the firmness and tracking. Very easy to inflate with the provided pump. We look forward to many hours of fun. I imagine that we'll upgrade the paddles at some point but the included paddles do the trick to start with.
"


Anonymous Person-Florida

Buying Experience- 5 out of 5 stars!
"We received our Koa and Betty boards about 3 weeks ago. We have used them every weekend since and a few afternoons after work. They are really nice boards. My niece and I are able to carry them fairly easy and they were super easy to learn to stand up on. Thanks for the great customer service and helpful videos you sent. i would recommend these boards to anyone who wants a nice board at a good price.
"


-One Happy Paddler in Riverton, Utah

Great Package Deal and Products - 5 out of 5 stars!
"This was a great experience all the way around. I called to find out what was the best fit for my wife's and I boards. They were very helpful and I am pleased with the recommendation and boards we received. The boards arrived in excellent condition and came very quickly. They are extremely well packed. We have used them several times and they work great. The adjustable paddles and bungee attachments all work perfectly and these boards are fun to ride. We use them on a lake in NC. I would recommend purchasing your boards here. They are very customer oriented.
"


-Mike Elles, NC

"Glenn totally helped me get these awesome boards. He helped lock in the deal that I saw and went out of his way to insure we got just what we wanted. Most likey buy more boards from them. Thanks so much."


-Joe, California

"We were new to paddleboarding. With SO many products out there I had no idea what to order. After three weeks of research I contacted Glenn after reading paddleboarddirect.com reviews. His advice was right as was Mike's. We ordered the Cruiser SUP Comfort Top 11'6" for my husband and Cruiser Yoga Mat 10'8" Ultralite Bamboo for me. We are most impressed with the boards, quality of product and service. We discovered a perfect lake/sanctuary to enjoy the boards!! Thank you Glenn & Mike!!!"


-Maria Wren, Springfield, Oregon

"My husband and I recently purchased a pair of paddleboards. We called and spoke with Glenn prior to placing our order. He was knowledgeable and very helpful. Would recommend Paddleboard Direct to others in the market."


-Jodi Esteban, Bradenton, FL

"This inflatable board is perfect for a big guy like me. I am 6'4" and 240 lbs. I had tried other inflatable boards before this and had all but given up on an inflatible board for me. I got the Koa cruiser 10'8" board and I love it. I can just load it in the trunk of my car when I have work by the beach and I am out on the water in minutes. First time out on it I ended up paddling in a pod of dolphins. When I was done I rolled it up, changed and got back to work. Try that with a hard board and company car. "


-Anonymous Person, Riverside, CA

"I own a bamboo/EPS board, but needed an inflatable for the rivers in my area, which get a bit bony in late summer. I also needed one my dog could ride, and the Koa Air 10'8" made good sense due to it's length, width (wanted stable but not a tug boat!), 6" height, and high pressure capability. Love this board and I probably use and abuse it as much as anyone ever would. I shopped around a bit, tried several inflatables, and am very happy with my choice. It's been on rivers, creeks, lakes and the it's plenty stable for my rather large (120 lb,) pup. Combined weight for both of us, plus all my gear is around 260 lbs, and the Koa floats us extremely well. Love the built-in bungees, handles, grippy surface, and the skeg is easy to change out depending on my needs. Two thumbs up!"


-Carmen, Whitefish, MT

"I initially called the staff to help me choose a board that best meets the needs of my family. They quickly guided me to the most appropriate board. It was delivered right up to my lake house in Canada (at extra cost), in no time at all.....I haven't stopped paddling since...the product itself is amazing...sturdy and durable. It's awkward to carry more than 5 minutes, but light. I'm only sorry that my paddle board has to be put to rest for the season."


-Yogimama, Toronto, Canada

"We have had many fun hours on our paddle boards. love the way they fold up and travel. we have taken them down rapids and out on lakes. Fall off a lot and get great excersize. we are all over 65 so its a wonder we can do it at all. we are getting better each time. thank you for your help."


-Terry, Clarkston Wash

"The board is beautiful! The board arrived in great shape and the packing was awesome. I was a little concerned about receiving it with dings but it was pristine. Great job by the shipping department. I have owned over 20 surfboards in my life and this is one of the best as far as workmanship goes. I have thoroughly enjoyed learning how to paddle and took it to the Texas coast and caught a few small waves with it last weekend. Glad to be entering a new phase in my surfing history(46 years!)"


Gary, Dallas, TX
 
Product Reviews By Model
Click on the model below to view reviews.
   
Cruiser V-Max Air Inflatable
Cruiser
V-Max AIR Reviews
5 Star Paddleboard Review Rating(4)
First-time Paddleboard Owner  
Reviewer: Anonymous Person from Kearney, NE

This is the first paddleboard I've owned, and it's definitely the perfect board for me. The portability of having an inflatable SUP and impressive stability for an inflatable board has made this a purchase I definitely don't regret. I honestly have my board all bagged up and ready to to travel at a moments notice, whether I'm going out by myself or with a group.

I've been happy with the board's performance on each and every one of the paddleboarding trips I've been on. The convenience factor of having an inflatable is a huge advantage; it takes less than 10 minutes to get the board ready and less than 5 minutes to put it away. Highly recommend this board!

Read More Reviews


Cruiser Koa Air Inflatable
Cruiser
KOA AIR Reviews
5 Star Paddleboard Review Rating(20)
Great service great boards  
Reviewer: Anonymous Person from California

Great SUP. I have tried several boards before purchasing the Cruiser Koa and this board by far outperforms the others. Easy to inflate, it takes about 5 minutes. We even had upgraded paddles thanks to Paddle Board Direct and they are terrific. I'm new to paddle boarding and this is a great first board.


Read More Reviews on 10'2" Model

Read More Reviews on 10'8" Model

Cruiser Koa Comfort Top
Cruiser KOA
Comfort Top Reviews
5 Star Paddleboard Review Rating(11)
Great Customer Service  
Reviewer: Trudy from Virginia

We ordered our boards online and Glenn followed up with emails and a call on the next business day. He mentioned that the boards were back ordered, but expected them the next day. We really wanted to use them the next weekend, so were a littler bummed. Glenn said he would do his best to get them out ASAP and he came through and the boards arrived.

We also were a little concerned about the free shipping, you get what you pay for.... They arrived without any damage, certainly in part to the amazing packing. Bubble wrap around the board with additional padding on the edges, then boxed and boxed again. Great job!

Read More Reviews


Cruiser ECO Dura-Max SUP
Cruiser ECO
Dura-Max SUP Reviews
5 Star Paddleboard Review Rating(66)
Great board, Great Service  
Reviewer: Peter from Adirondacks, NY

Paddleboards are expensive no matter where you look, but these were really well priced (particularly with no tax and shipping).

The boards are really solid and customer service was great with helping to choose the right board for our use (kids, dock, banging around). Couldn't be happier overall with the purchase...


10' 4" Cruiser paddleboard  
Reviewer: Anonymous Person

Great experience from beginning to end. Easy company to work with and the delivery was smooth and easy. Driver was extremely nice and accommodating.

Read More Reviews


Cruiser Betty Feather-Lite Soft Top SUP
Cruiser Betty
Feather-Lite Soft Top SUP
Reviews
5 Star Paddleboard Review Rating(29)
Great Board  
Reviewer: Anonymous Person from Mississauga, ON

I ordered this on the recommendation of Glenn and I am not disappointed at all. I had a lot of different needs to be met (carry children - had 3 on it the other day, multiple people using with different skills and weights, light as I have an injury) and this board meets them all. And it's pretty ;-)


Love my "Betty"  
Reviewer: Diane from Villa Hills, Kentucky

I ordered the cruiser Betty at the advice of the staff at paddle board direct and I seems to be perfect. I am a beginner, and was able ride my board the first time -- I absolutely love it!!!! Several of my friends have tried it, now they all want one!

Read More Reviews


Cruiser KOA Feather-Lite Soft Top SUP
Cruiser Koa
Feather-Lite Soft Top SUP
Reviews
5 Star Paddleboard Review Rating(65)
Cruiser SUP Koa DURA-SOFT January 10, 2014
Reviewer: Anonymous Person from Mechanicsburg, PA

I was a little hesitant to order two paddleboards online however, selection, quality, pricing, order processing and everything associated with the order was well handled. I was also a little concerned about shipping something this large but the product was well packed and arrived in excellent condition. Anxious to get the boards out on the water this summer.

Love this paddle board  
Reviewer: Eric from Savannah

Great service. Great price. Most important - great board - I'm having a lot of fun on the water and getting into shape at the same time - thanks! Eric

Read More Reviews


Cruiser Yoga Mat Comfort-Lite SUP
Cruiser Yoga Mat
Comfort-Lite SUP Reviews
5Star Paddleboard Review Rating(29)
Great board!  
Reviewer: Sue Ellen Walbrook from Grass Lake, MI

What a great experience buying from this company. Glenn the salesperson I dealt with- was very helpful and courteous. The boards arrived on time and in perfect condition. I would not hesitate to order from them again or recommend them to a friend.



Perfect for Yoga  
Reviewer: Stacey

My mom and I enjoyed our first rides on our boards. They are very light, super comfortable, and perfect for yoga. They are as sturdy as other boards I have tried in the past, and they glide beautifully across the water.

Read More Reviews


Cruiser Wahine Ultra-Lite Bamboo
Cruiser WAHINE
Ultra-Lite Bamboo
Reviews
5 Star Paddleboard Review Rating(48)
Better than Expected!  
Reviewer:Terri R. Va Beach, VA

I cannot begin to tell you just how pleased we are with your company, your service ....and our two new boards!! I was so skeptical about ordering boards online but the local shops just couldn't meet our specific needs. After searching for weeks in all of our local surf shops, we started searching online and found Paddleboarddirect! Even though you had a great feedback and positive reviews, we were still skeptical!! But, I have to say that you more then exceeded our expectations!!!!

The small glitch we had in our order (through NO fault of your own!!) was quickly overcome and our boards arrived in PERFECT shape and in record fast shipping time!! WOW!! My skepticism has been turned into a "fan for life"!!!

I will be telling everyone that I know...." You can't go wrong with Paddleboarddirect!!!" Your prices are fantastic, your service is "off the hook" and your boards are exactly as advertised!! Gotta go paddle......my board is drying out!


Read More Reviews


Cruiser Nalu Classic Ultra-Lite Bamboo SUP
Cruiser Nalu Classic
Ultra-Lite Bamboo SUP
Reviews
5 Star Paddleboard Review Rating(50)
Clearly the Only Site to Buy a Paddleboard  
Reviewer:Art from Baltimore

We live on the water in the Baltimore area, and my wife had been casually eyeing up paddleboards for some time. But when I went to buy one for her as a surprise gift, I had no idea what I was getting into. Let me just say that the assistance, service, and prices at Paddleboard Direct are simply the best you will find anywhere on the 'net.

The shipping was fast and professional, and the communication received along the way was top notch. I'll probably get a board for myself this summer, and PBD is the only logical choice.

On a side note, the Cruiser Nalu is a beauty. Well-made and eye-catching, this isn't your kids flimsy foam board - this thing is the real deal. I highly recommend it.


Read More Reviews


Cruiser Kona Classic Ultra-Lite Bamboo SUP
Cruiser Kona Classic
Ultra-Lite Bamboo SUP
Reviews
5 Star Paddleboard Review Rating(50)
Cruiser SUP  
Reviewer: Dan Hoyle Silverton, Colorado

I recently purchased a Cruiser SUP. The board arrived in perfect condition. A great looking board with classic lines and design. I have been on the lakes and the board has great stability. The rocker is just enough and the board tracks very well even in the wind. The board is very light and easy to carry, even when I lift the board up on the car racks. Thanks for a great board. Dan


Read More Reviews

 


Cruiser ECO Dura-Lite 10 6 SUP
Cruiser ECO Dura-Lite 10'6"
Stand Up Paddle Board
Reviews
5 Star Paddleboard Review Rating(41)

First time SUP  
Reviewer: Anonymous Person from Cary, NC

My wife got on the paddleboard for the first time at the lake and quickly took off without any problem. Our two dogs very soon darted out in the water and swam out to her. Five minutes into her first paddleboard experience my wife and our two dogs were loving the SUP life!


Cruiser ECO Dura-Lite is Great!  
Reviewer: Brandon from Chicago, IL

This is a great board, not only does it look great it is awesome on the water. I love taking this board out. The customer service I received was first class! The sales manger made sure I bought the best board for my current and future needs. Thanks guys!

Read More Reviews

 

 


Cruiser ECO Dura-Lite 11 6 SUP
Cruiser ECO Dura-Lite 11'6"
Stand Up Paddle Board
Reviews
5 Star Paddleboard Review Rating(41)
Paddle Board Purchase  
Reviewer: Sue Giovannone from Michigan

I purchased a pair of boards and could not be happier with my choice. I did choose the lighter weight set, and would recommend these if women are transporting them around. We never used paddleboards before owning our own and had no problems getting right up and paddling around the lake. The service was great and delivery was prompt, I mean really prompt. I ordered the boards on a Tuesday and had them on Friday, enjoyed them that weekend. I would order again from this company & highly recommend them.


Great Board Package & Service  
Reviewer: Lisa from Massachusetts

Thanks to the wonderful folks at PBD. They were helpful in assisting me with my descision as well as making sure I was set with accessories and delivery. The Boards and accessories are great. Smooth ride on ponds and lakes so far. Heading to Cape Cod... cant wait to really use them.

Read More Reviews

 


Cruiser Nalu ALL-Wave Bamboo SUP
Cruiser Nalu ALL-WAVE
Bamboo SUP
Reviews
5 Star Paddleboard Review Rating(11)
Nalu All Wave  
Reviewer: David K from North Carolina

The board is well made, looks great, surfs well with multiple fin configurations for versatility. I would recommend to anyone getting into the sport as it seems like a board that you can really grow with

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Cruiser V-Max Platinum Edition Bamboo Touring SUP
Cruiser V-Max 12'6" Platinum Edition
Bamboo Touring SUP
Reviews
5 Star Paddleboard Review Rating(4)
Awesome boards and customer service  
Reviewer: Brady from Middlebury Vermont

I pre-ordered two of these boards this past spring and these folks did a great job letting us know when they were going to come and had simple and easy delivery. The boards came perfectly with accessories, and I have to say I love the boards.

Took them out the first day I got them and then cruised the whole of my local lake (4miles). First paddle of the season. I was super stoked. I was unsure about the finish at first. I expected glossy, but it came matte which I prefer now because it doesn't show any scratches. Also the boards are super stable, I have 100lb golden who sits on the board with me as we cruise the lake. The bamboo is awesome touch and am really glad I went for this board because of it. I would suggest Paddleboard Direct in a heart beat. They do a great job and for a great price.


Read More Reviews

 


Cruiser V-Max Wahine Bamboo SUP
Cruiser V-Max 11'6" Wahine Bamboo Reviews
5 Star Paddleboard Review Rating(4)
Love this board!  
Reviewer: Sally from Maine

I had tried several boards prior to buying, so I had a good idea of what I was looking for. Glenn was very helpful in answering all of my questions.

The board is very lightweight, stable, and easy to paddle. Tracks straight even when I'm in choppy water. Would gladly recommend this board to anyone!

Read More Reviews