We're Here to Help - Before and After Your Purchase! Count On Our 25 Years Experience - We Are The Name Stand Up Paddlers Trust
If uncertain about any of our Billing/Shipping Terms, please do not hesitate to contact us byLive Chat, e-mail or Call 888-291-9905
Customer Satisfaction Guarantee
We will do our utmost to ensure you receive the best service before and after your purchase. Don't hesitate to contact us prior to your purchase to confirm suitability for your needs and after your purchase to ensure you have the proper set up of your equipment.
In the event you are not completely satisfied, you may return your unused purchase for in-store credit or exchange (customer responsible for any shipping costs we incur). You may also you may return your unused purchase for complete refund (LESS OUR COST OF SHIPPING).
In the event of shipping damage, waybill must have proper notes per accepted shipping instructions. If you cancel your order after we ship to you or you refuse (all or a portion of the shipment), you are responsible for any shipping costs we incur related to the shipment. There may be a restocking charge (at our discretion).
Click here for our policy related to return or repair credit for products damaged in shipping. (Our shipping damage rate is less than 1%).
30 DAY Price Guarantee on Now! Shop in confidence.
Beat the Holiday Rush. Take advantage of the Best Selection, Service and Sale Prices Now!
We guarantee the price of your purchase for 30 days from invoice date. In the event that our web-price has been reduced during that period, upon request we will issue an in-store credit note for the difference in price. (Does not apply to offers related to free, bonus, promotional items or gift with purchase item value)
Black Friday/ Cyber Monday Holiday Price Guarantee On Now
Effective Nov. 2. Restrictions Apply - Ask For Details
ReturnsAll returns of new and unused products in original packing material, must be made within 60 days of receipt. Returns must be accompanied by our return authorization number (on box and enclosed copy of invoice). Products returned to us without Return Authorization number will be refused and returned to customer. Paddleboard Direct is not responsible for proper fit of board bags or apparel items.
The only used products accepted for return (with RA number), are those deemed warranty within warranty period. We do not accept Freight Collect Shipments. Customer is responsible for shipping cost of products deemed under warranty
Secondary product discounts do not apply if a portion of the order cancelled (ie Paddle discount associated with board purchase or two board combo pricing reverts to single board pricing).