We're Here to Help - Before and After Your Purchase!
If uncertain about any of our Billing/Shipping Terms, please do not hesitate to contact us by e-mail or call 888-291-9905
60 Day Customer Satisfaction Guarantee
We will do our utmost to ensure you receive the best service before and after your purchase. Don't hesitate to contact us on Live Chat, email or call 888-291-9905 prior to your purchase. We will take the time to confirm suitability for your needs, along with after your purchase, to ensure you have the proper set up of your equipment.
In the event you are not completely satisfied, you may return your unused purchase for in-store credit, orexchange (customer responsible for any shipping costs we incur). You may also you may return your unused purchase for complete refund (LESS OUR COST OF SHIPPING).
In the event of shipping damage, waybill must have proper notes per accepted shipping instructions. If you cancel your order after we ship to you or you refuse (all or a portion of the shipment), you are responsible for any shipping costs we incur related to the shipment. There may be a restocking charge (at our discretion).
Click here for our policy related to return or repair credit for products damaged in shipping. (Our shipping damage rate is less than 1%).
BLACK FRIDAY 30 DAY Price Guarantee on Now!
Beat the Holiday Rush. Take advantage of the Best Selection, Service and Sale Prices Now!
We guarantee the price of your purchase for 30 days from invoice date. In the event that our web-price has been reduced during that period, upon request we will issue in-store credit to make up the difference in price. (Does not apply to free, bonus, promotional items or gift with purchase items)
Black Friday/ Cyber Monday Holiday Price Guarantee On Now
Restrictions Apply - Ask For Details
All returns of new and unused products in original packing material, must be made within 60 days of receipt. Returns must be accompanied by our return authorization number (on box and enclosed copy of invoice). Products returned to us without Return Authorization number will be refused and returned to customer. Paddleboard Direct is not responsible for proper fit of board bags or apparel items.
The only used products accepted for return (with RA number), are those deemed warranty within warranty period. We do not accept Freight Collect Shipments. Customer is responsible for shipping cost of products deemed under warranty.
Secondary product discounts do not apply if a portion of the order cancelled (ie Paddle discount associated with board purchase or two board combo pricing reverts to single board pricing).